We stand behind our products. That is why we provide a 3-year warranty for all products from the date of purchase. The warranty covers usefulness and quality of the product during normal warranty period. The product will be repaired or replaced with a new piece, if the manufacturing or construction defect is apparent. The warranty does not cover the signs of normal wear, misuse or incorrect use digressing from the intended use of the item e.g. damage to movement caused by water.
If there is a fault, report it as soon as possible by sending an email to customer service info(@)aarniwood.com.
Please note that wood is a natural material and is finished using natural oils, so it may change its appearance over time.
Exchange and Return
We want to offer you a convenient and easy shopping experience in our shop. That is why all Aarni products come with a 100-day return and exchange policy. If you are not completely satisfied with your purchase, you can exchange or return the product free of charge!
Returned or exchanged products must be unused and in their original packaging. If you wish to return or exchange an item, please contact our customer service first at info(@)aarniwood.com, and we’ll help you with the process. We strive to process your return as quickly as possible and to return the money within 7 days.