Terms and Conditions

Valid from 1.1.2018

Products in Online Store are sold by Trade Partners Finland Ltd, VAT number FI26594775. We reserve the right to change prices and shipping costs.

E-commerce contacts

E-mail: info(@)aarniwood.com
Phone number: +358 20 710 9180 (8.35 cents/call, + 17.17 cents / min)
Mailing address: Johanneksentie 4 LH1, 00120 Helsinki, Finland

How to order

When you place an order, it constitutes acceptance of the terms and conditions, product prices and delivery charges. You will receive an order confirmation by e-mail after the payment is done. The order confirmation contains the following information:
– Order number
– Content of order
– Price per item and the total price

The order confirmation is also sent to the customer with the delivery of products. Save the order confirmation so you can check the contents of the order.

Payment

You can pay for your order with common credit cards or via Paypal. Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard, American Express and other common credit cards are accepted on checkout page.

Credit card payments are made using a secure SSL payment form by Stripe. Our company does not have access to card information and no card information is stored in our systems. Card payments are done through the international Verified Visa and Secure Code MasterCard verification services.

Shipping

Orders will be mailed within 1-2 business days of receipt of order. Delivery of products within Europe usually takes 3-5 working days, and outside Europe it takes 6-12 working days. We deliver all products for free worldwide.

Transport

If the product is lost or damaged during shipment, it is the responsibility of Trade Partners of Finland Oy. Immediately contact our Customer Service at info(@)aarniwood.com or phone +358 20 710 9180. Notice of wrong delivery or a defective product must be made within 14 days of receiving the product

Refunds

All e-commerce products come with a 100-day return and exchange policy. The customer has the right to exchange or return some or all of the ordered products. Returned or exchanged products must be in the original package and should be salable to others. If you wish to return or exchange products, please first contact our customer service at info(@)aarniwood.com and we’ll help you. We strive to process your return as quickly as possible and to return the money within 7 days.

Warranty

All our products are guaranteed for 3 years from the date of purchase. The guarantor is responsible for ensuring that the usefulness and quality of the goods remain acceptable within the warranty period. Otherwise the product is considered defective. An error in, for example, the manufacturing and structural defects and other defects due to the usability of the goods are considered as faults and shortcomings.

The guarantor is not responsible for the error, if the cause of deviation from the quality or usefulness of the goods is obviously due to the buyer’s side. The reason may be, for example, accident, improper use or handling of goods contrary to treatment guidelines by the buyer e.g. damage caused by water.
The purchaser must notify the error to the guarantor or the seller within a reasonable time after he detected or should have detected it.

Please note that wood is a natural material and finished with natural wood treatment oil, so it may change its appearance over time.

Disagreement

Disputes are solved in cooperation with consumer authorities.

To cancel, defect liability and complaints order

Before the delivery of the order, it may be canceled by written notice by e-mail.

The web-shop provides a statutory warranty on the products sold. For defects, we ask you to contact our Customer Service. The consumer has the right to take any dispute to the Consumer Disputes Board.

Customs and Taxes

For customers residing within EU, prices are inclusive of 24% pre-VAT, so you are not required to pay any additional fees or import tax. Please note that when ordering our products outside EU, you may be obliged to pay customs duties and import duties within the framework of the laws of your country. For more information, contact your local customs authorities.

Contract

By ordering products from our online store, you represent and warrant that you are legally capable of entering into contracts. After placing an online order you will automatically receive an order confirmation e-mail. Information about delivery will be available, when your product is shipped. After delivery confirmation, the next trade agreement between the seller and the buyer is legally binding. The agreement applies only to those products whose shipment we have confirmed. We are not obliged to provide other products that are part of your order until the products have been provided with a separate delivery confirmation. It is buyer’s responsibility to notify the correct delivery address and verify that the order confirmation is correct for potential errors.

Force majeure

In force majeure conditions, the contract can either be seen to have been cancelled, and the buyer or the seller is not entitled to compensation, or alternatively the delivery time may be extended pursuant to an insurmountable obstacle. The seller is not obliged to fulfill the contract, if the obstacle is insurmountable for the seller and obstructs the delivery of the goods or part thereof. Also, when the fulfillment of the agreement would require sacrifices that are disproportionate compared to the resulting benefit, the seller is not obliged to fulfill the contract.